The Escrow Service (also known as "joint account") from Pembantu.com is available as a solution for those dealing with distant agencies. Pembantu.com customers may now enjoy this service from anywhere.
What Is Escrow
Escrow is a service where the employer pays the agreed administration fees and other funds (Deposit Money) to the account of Pembantu.com first. Once the employer has received the worker, we will release the money to the agency. In contrast to COD (cash on delivery), in escrow services the money is not given directly to the agency but via Pembantu.com.
Below is a brief illustration of the escrow service:
1. Employer pays to Escrow
2. Agency delivers the worker to employer
3. Escrow pays to the agency
The reason for using Escrow is the security of employer's money. If the agency fails to deliver the worker according to the order, then the Deposit Money cannot be collected by the agency. Instead, the money still belongs to the employer. This is clearly regulated in the Procedures and Terms of Escrow that are binding on employers, agencies, and Pembantu.com.
How to Order the Escrow Service
Before enjoying this service, tell the agency about your intention to use the Escrow Service from Pembantu.com. When you have agreed with the agency, complete the Escrow Service Request form. From there, our staff will guide your transaction from start to finish.
The Escrow Service Fee
The escrow service fee is only IDR 200,000 per worker (non-refundable). Agencies are also charged, but the amount is smaller. There is an incentive to pay the fee on the agency side, i.e. to increase orders from customers who cannot be reached without Escrow facilities.
How to Claim the Deposit Money
If the transaction is successful, we will send the Deposit Money to the agency via bank transfer without a claim process. Conversely, if the transaction is not successful, we will return the Deposit Money to the employer, also without a claim process. This means that the transfer of funds will take place automatically after we find out that the transaction has been successful or not. Note that transactions can fail for various reasons. For example, workers who have been ordered are sick or resigning during the escrow process.
If you have any question, do not hesitate to Contact Us.
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