Online Order Terms and Fees

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Order Terms


1. Workers listed on this site are available based on data from their agencies. We do not guarantee that these workers will be available and willing to work for you. Other people can recruit them before you do. Workers also have the right to choose their employers as you have the right to choose them. If the worker you ordered is no longer available, you can replace him/her with another.

2. Your order via the "Order Now" button also applies as a request to the agency. The supplier has the right to refuse to provide services after getting your order or identity.

3. By ordering, you agree to our Terms and Conditions.

Ordering Fees

The cost of hiring a worker via the "Order Now" button (one-time fees) consists of:

1. Pembantu.com service (IDR 200,000);
2. Agency administration (see the worker's profile).

For example, the agency administration fee is IDR 1,800,000. Then the breakdown of costs for recruiting the worker becomes:

- Pembantu.com service: IDR 200,000
- Agency administration: IDR 1,800,000

Total: IDR 2,000,000

The example above is an illustration. The administration fee is on the profile page of each worker.

Transportation Costs

Unless otherwise agreed, the recruitment of workers is deemed to occur at their current locations (stated in the profile). Transportation costs to and from these locations are borne by the employers.

Changing Orders

You may change your orders free of charge by contacting us and mentioning the names of the replacement workers. Terms for changing orders:

1. no worker has been recruited;
2. changes interval is at least 30 minutes;
3. available for 30 days from order.

Business Hours


Your order is processed during our working hours (8.00-17.00 WIB) from Monday through Saturday (except holidays). Orders that are paid after 17.00 WIB on Saturday will be processed on Monday.

We look forward to your order.
 

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