By using this site or dealing with Pembantu.com, you agree to the following terms and conditions:
1. The term "Workers" refers to domestic workers, including house maids ("PRT"), baby sitters, toddler sitters, senior caregivers, gardeners, drivers, and so forth.
2. The term "Agencies" refers to companies, foundations or individuals who act as agents for distributing Workers, with or without licenses. Often agencies also refer to themselves as job training institutions (LPK) or "foundations".
3. Pembantu.com (also called "we" or "us" below) refers to the owner and management (including companies, shareholders, affiliated companies, directors, and employees) of the website on www.pembantu.com (also called "our site" or "this site" below) whose main role is connecting potential Employers and Agencies.
4. The term "you" refers to users of this website, whether they are transacting or not. "Employers" refers to the users of the Worker's services.
Relationship and Engagement
5. Use of this site, including the use of the services we offer therein, is subject to these Terms and Conditions. You agree to the entire contents of these Terms and Conditions and cannot use the excuse of not reading them.
6. You are willing to follow all applicable laws and regulations. If you violate these laws and regulations, you are willing to assume all risks and will not involve Pembantu.com in any legal issues you face.
7. The information we present on this site - and / or we submit via email, online chat and telephone when interacting with you because of the use of this site - is sourced from various parties not all of which we verify. You are responsible for checking the truth of the information yourself if you base your decision on it.
8. When filling in data on this site you ensure that all data is true, not lying, and not fake. You also guarantee that you have full rights to the photos that you download to this site or send to us. Photos and other data must not contain pornography, SARA (ethnic, religious, racial, intergroup) propaganda, and harassment of any party. We have the right to delete data, images and other files which in our opinion violate this article without the obligation to explain the reason to any party.
10. When transacting (such as recruiting, making payments, receiving payments, making agreements, holding meetings, traveling, submitting documents, etc.) based on information and interactions via this site and / or with our staff, you accept and understand that all transactions are at your own will and risk. Pembantu.com will not serve any claim if there are parties who feel disadvantaged from the transactions. We are also not responsible for the safety and security of life and property.
11. We do not authorize others to do or convey anything on our behalf. Please contact us via the telephone listed on the Contact Us page if there is any unauthorized person representing Pembantu.com.
12. Certain information you can get via links from external websites. You understand that it is not our responsibility to ensure the truth or reliability of information on these sites.
13. Your payment is considered valid if we have received it in our bank account. Payments that we don't receive are not our responsibility.
14. Payments that you make in a foreign currency are calculated according to the prevailing exchange rates, but we do not guarantee the accuracy of these rates. By paying in foreign currency, you are letting go and will not ask back the excess payment due to foreign exchange differences.
15. We reserve the right to terminate or cancel our services (including blocking or deletion of user accounts, deletion of data that you have entered into this site, etc.) at any time and to anyone at our discretion without our obligation to explain the reason to any party. If the service is paid, you can request a refund of a proportional amount for the service that has not been used or the remaining period.
16. We do not refund money except in the case of termination of services at our initiative as provided for in article 15, cancellation of services or products specifically equipped with a "money back" guarantee as provided for in article 25, and rejections of orders as provided for in article 31. Claims for the refunds must be submitted via email or Contact Us form no later than 30 days from the order (or the service termination in the case of article 15). Claims via the form must include bank account data in your own name.
17. We will not compensate any party as a result of our site not functioning as you wish or as it should (offline, down, bugs, maintenance, corrupt, etc.), either in part or in full, temporarily or permanently. Our site is available as is (as available), without any warranty.
18. Use of a Joint Account (ESCROW) is subject to the Working Procedure and Conditions of a Joint Account.
19. The recruitment or use of services and distribution of each Worker must be accompanied by a written contract between the Employer and the Agency (or application letter that applies as an agreement) and a written contract between the Employer and Worker.
20. If you feel disadvantaged by the Employer, Agency and / or Worker, you should direct the complaint or claim only to the party that you think has violated the agreement referred to in Article 19 above. We will not be involved in disputes based on those contracts.
21. Members who violate these Terms and Conditions can be blocked (temporarily or permanently) from their accounts without prior notice and without our obligation to explain the suspension to any party. The ban is at our choice (not a requirement).
22. You release us from any claim for compensation from third parties arising in the event that you violate the law, these Terms and Conditions, or the rights of third parties.
23. Workers listed on this site are available based on data from their agencies. We do not guarantee that these workers will be available and willing to work for you. Workers have the right to choose their employers as you have the right to choose Workers. Other people can also recruit them first. If the worker you ordered is no longer available, you can replace him/her with another.
24. Your order via the "Order Now" button also applies as a request to the Agency. The supplier has the right to refuse to provide services after getting your order or identity.
25. Site services for Online Ordering and Indent Services are equipped with a money-back guarantee. If you are not pleased with the worker after the interview or the worker you ordered is not available for any reason, then you can replace him/her with another available worker. If no replacement is available, the service fee for Pembantu.com that has been paid can be claimed 100% (deducted by bank or third party fees, if any). The money-back guarantee does not apply in the event that you have recruited the worker as a follow-up to the order we process or payment of the site service fee is made through an Agency.
26. Every part of the form that we provide to list Workers must be filled in with data that is intended for. Telephone numbers and contact data (such as e-mails, fax numbers and addresses) are only allowed on the part of the form intended for that purpose. Entering contact data in the "Short Paragraphs About Workers" or "Remarks" section is not permitted. Agency name may not be displayed in the Worker's photos, either.
27. Agencies who wish to channel Workers outside their territory must have an official permit from the government. If they violate this provision, then the listings can be removed and the account of the relevant agencies becomes a Non-Active Agency.
28. You have the obligation to update your listings regularly. Workers who are no longer available (for example because they have already worked or resigned) must be removed or unpublished from the "Available" category as soon as the relevant Workers are no longer eligible to be in that category.
29. If we forward orders from Employers for Workers that are still available and are being published on this site, then you are willing to hold those workers from being taken / recruited by others until you contact the Employers whose order we have forwarded. You have the right to reject the orders and hand the Workers over to your other customers after contacting the Employers.
30. If the Employer orders the InstantReplace™ service on Pembantu.com, then the following conditions apply:
1) Replacement of workers returned to the Agency (delivered, picked up, or returning themselves) in accordance with the warranty provisions will be fulfilled instantly (as soon as possible) as long as other workers are available on this site. The Employer will select a replacement worker from the former Agency's inventory first. If there is no substitute there, then the Employer can choose it from other Agencies on Pembantu.com.
2) The cost of taking replacement workers from the other Agency on Pembantu.com is borne by the former Agency as long as the costs (administration and transportation) are not greater than the administration fee already paid by the Employer. If there is a difference, the excess costs will be borne by the Employer, but the excess money will not be returned to the Employer.
3) The Agency concerned hereby authorizes Pembantu.com to facilitate the exchange process including covering the costs of taking replacement workers. Warranty obligations of the former Agency void after he pays the bailout.
4) Replacement of workers not returned to the Agency (delivered, picked up, or returning themselves) cannot be fulfilled by workers from other Agencies on Pembantu.com. The replacement process refers to the written agreement between the Employer and the Agency.
This Article 30 only applies to the return of workers taken through Pembantu.com's services (membership or online ordering), from Agencies whose account status is still active, and by contracts dated January 1, 2018 or thereafter. See the List of Non-Active Agencies.
31. Our obligation is to provide services according to the information on Our Products, Agency Membership and Advertise on Pembantu.com pages if you have ordered and paid the full price. We have the right to refuse orders without the obligation to explain the reason but with the obligation to return the money if we receive a refund claim.
32. We are obliged to verify the identity and address of each Agency who uploads Worker data on this site in a way that we deem appropriate. We do not verify the identities of Employers and Workers.
34. In the event that it is evident that we are on default (not fulfilling the obligations) and therefore you are directly harmed and the loss is not related to the transactions referred to in Article 10 above, then you can claim compensation from us for the direct loss of up to 3 (three) times the value of money you have paid us.
35. We are not responsible for the actions of Workers, Agencies and Employers that harm any party. These actions are the responsibility of the persons concerned. If you report a crime to the authorities, our obligation is limited to providing information we obtain from our interactions with you and other parties to the authorities.
36. Unless otherwise specified by applicable law, you understand and agree that we have no obligations other than those stated in these Terms and Conditions.
Document Text and Jurisdiction
37. The ruling Terms and Conditions are those in Indonesian and the last ones displayed on this site. We can change the Terms and Conditions without prior notice. Please check and read this page every time you will use this site.
38. These Terms and Conditions are subject to law in the Republic of Indonesia. Each of your complaints and claims against us or vice versa must be based on these Terms and Conditions. In the event of a dispute, the plaintiff can only bring the claim to the Indonesian National Arbitration Board (BANI) for processing according to BANI procedures and to be decided based on these Terms and Conditions. The arbitration decision is final and binding.
Updated on October 17, 2019
You are prohibited from using this site if you cannot agree to all of the Terms and Conditions above.